LetsVPN scam alert: refund still not paid for unusable service.

This page summarizes my experience as a LetsVPN customer after the VPN stopped working for me in China, while my subscription continued and my refund timeline remained unclear. This page will stay online until the refund is completed.

This page will remain public and indexed until LetsVPN completes my refund in full and confirms the payment.

What happened

I subscribed to LetsVPN expecting the service to work reliably in China. Around March 30, 2026, I was told the issue would be fixed. However, the service remained unusable for me after that point.

Despite this, I continued paying for roughly 50–60 days without being able to properly use the VPN service.

Timeline

March 30, 2026 I was given the impression that the VPN issue would be fixed.

Following weeks They kept saying the VPN would be working again soon for users, not only in China. That restoration never actually happened for me, while subscription billing continued.

May 2026 In mid-May 2026, users were informed that the service would not be restored for users in China. I then requested a refund after a long unusable period.

Refund response LetsVPN confirmed my refund request by email, then said they could not provide an exact refund date and that timing was uncertain.

The issue

The service was unusable for me in China for a long period.
I kept paying while the service did not work.
They kept announcing that service would return soon, but it did not.
By mid-May 2026, users were told China service would not return.
Based on their own refund email about high refund volume, my view is they accepted too many users without being ready for this failure.
Their email says the refund time is uncertain, with no clear date or guaranteed timeframe.
As a customer, I do not think an undefined refund timeline is reasonable.

Email proof

LetsVPN email saying service would be restored later — Email from LetsVPN support saying service would be restored and users would be compensated from April 8.

LetsVPN email saying refunds delayed due to high volume — Email from LetsVPN stating refunds may be delayed because of a high volume of refund requests.

LetsVPN email saying refund timing is uncertain — Email from LetsVPN confirming the refund request was submitted but saying the exact refund time is uncertain.

What I am asking for

I am asking LetsVPN to process my refund promptly and provide a clear written confirmation once it has been completed.

For LetsVPN case verification only: customer ID 289076058.

This page will not be removed before the refund is completed. Until then, it will remain publicly available and indexed under LetsVPN-related search terms as a factual record of my customer experience.